Facilitation for Managers
A short course over three days designed to assist
managers develop knowledge and skills for effective facilitation
of day-to-day situations.
The Need for Effective Facilitation
Governments are calling for integrated "whole
of government" outcomes from the services which they deliver.
Government agencies must work together in new ways, as "Managing
for Outcomes" becomes the dominant management paradigm of the
late 1990s and beyond. Consensus, commitment and ownership from
stakeholders in projects are increasingly called for. Private sector
organisations are forming strategic alliances to take on mega-projects.
Learning organisations are developing all over the world enabling
people to work together far more effectively and achieve continuous
An essential, yet often overlooked skill that
is called for in all these recent trends in management is facilitation.
The need for effective facilitation is becoming
increasingly apparent as managers come to grips with fundamental
changes in government, industry and society as a whole. These changes
are reflected in the key Australian report – "Enterprising
Nation – Renewing Australia’s Managers to Meet the Challenges of
the Asia-Pacific Century". The report presents a new paradigm
in management and puts forward strong arguments for change in management
(including management education). The report argues that without
such changes, Australia could not expect to be competitive.
Central to such changes is a shift towards
facilitative styles of management in which managers are seen as
catalysts rather than controllers. Organisational learning is seen
as paramount for sustained success as are the notions of organisation
flexibility, open communication and empowerment of employees. Governments
are seeing the need to achieve integration of service outcomes from
a whole of government perspective and the private sector faces numerous
challenges in forming strategic alliances in global markets. All
of this calls for effective facilitation skills.
Managers can achieve higher levels of effectiveness
if they have the ability to facilitate as opposed to simply directing
or controlling. Facilitation skills are very similar to those required
by adult educators. To be an effective facilitator requires an understanding
of the role of facilitation and the development of a kit of facilitation
tools and techniques.
Facilitators need to understand how groups
behave, how to motivate them, manage them and help them reach decisions.
They need to be highly effective communicators. Facilitation skills
can be used in day-to-day activities such as routine meetings. They
can be used to assist a group achieve its objectives i.e. to complete
a project or an investigation. They can be used where groups are
engaged in an activity requiring the application of a particular
methodology such as a Risk Management or Value Management.
Purpose of This Course
The purpose of this course is to provide participants
with the skills and knowledge needed to facilitate situations involving
individuals and small to medium sized groups seeking to achieve
specified objectives. It is important to see that the course is
only the first step in developing facilitation skills, which really
involves life-long learning. Substantial on-going practice together
with personal reflection and evaluation is essential.
The intended learning outcomes from this course
are listed below. At the end of this short course, each participant
should be in a position to commence practice of the following skills,
noting the necessity for on-going reflection, learning and continuous
improvement. Specifically, students should be able to:
- Select an appropriate facilitation approach
for a given situation;
- Undertake the necessary preparation for
facilitating the session including setting objectives, selecting
- Implement the facilitation strategy and
achieve the stated objectives;
- Overcome any difficulties the group may
- Evaluate the session and identify ways of
improving the process and outcomes.
Coursework includes the following topics:
Preparing for facilitated session, setting
objectives, identifying participants, structuring facilitated sessions,
personal preparation, Nominal Group Technique, Decision-making,
managing groups, ground rules, group dynamics, managing difficult
situations, questioning, active listening, feedback, using media
, using energisers, group motivation, opening and closing, presentation
skills, the ethics of facilitation, process versus content, learning
and learning organisations.
Who is the course designed for?
The course is designed for anyone who is involved
in managing people. No pre-requisites are required.
- Professor Roy Barton, ACVM, University
- Ross Prestipino, ACVM
*The presentation team has extensive experience
in facilitation practice which is supported by an ongoing action-research
Need More Information?
Registration & Payment Details
Please complete a Course Registration
form and return it to ACVM to secure your place in this course.
ACVM will then invoice you for the course fee.